HqO Blog • Observations

Observations

Why Service Levels Determine Whether Employees Come Back to the Office

Reading Time: 3 minutesThe office attendance debate is really a service quality debate. Here’s why high service levels aren’t a cost — they’re the business case for the building itself.

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Two Types of Landlords: One Is Building Tomorrow

Reading Time: 2 minutesCommercial real estate is splitting into two models: transactional landlords managing decline and experiential organizations building platforms. Which one are you?

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The Class B Renaissance: Why Smart Technology Is the Great Equalizer in the Amenity Wars

Reading Time: 3 minutesThe commercial real estate amenity wars didn’t start with the pandemic; they’ve been escalating since the 1980s. In the office building market, what qualifies as Class A today becomes Class B tomorrow as tenant expectations continuously evolve.

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Closing the Experience Gap with REX

Reading Time: 2 minutesThe Future of Experiential CRE Commercial Real Estate (CRE) is at a crossroads. Decades of technological and market…

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Reimagining the Built World: in Conversation with Steve Weikal ahead of STRATA

Reading Time: 3 minutesOn October 16, 2025, a select group of leaders will gather for STRATA, a summit cohosted with the…

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Computer board electrical circuit with AI key

How AI is Transforming Commercial Real Estate

Reading Time: 2 minutesThe commercial real estate (CRE) industry has always reflected the broader economy. Today, that reflection is sharper than…

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Rethinking CRE: From Square Feet to the Quantum Workplace

Reading Time: 2 minutesFor decades, we’ve worshiped at the altar of the 9-to-5. But let’s be honest: it was never about…

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The Intelligent Building: AI’s Role in Redefining Commercial Real Estate Value Propositions

Reading Time: 2 minutesWhy the “Transactional Landlord” Model Is Obsolete in Modern Commercial Real Estate You know the type. The landlord…

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Paris aerial panorama with river Seine and Eiffel tower, France. Romantic summer holidays vacation destination. Panoramic view above historical Parisian buildings and landmarks with blue sky and sun

Why it’s time for Europe to focus on REX

Reading Time: 3 minutesAcross the world, the role and importance of physical workspaces is evolving, and Europe is no exception. While…

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Observations 16 Featured Image

Observations: Finding a Workplace Experience Strategy to Fit Your Employees’ Needs

Reading Time: 6 minutesThe Workplace. Who knew that the workplace—the location that used to bring us all together— would become the…

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Thomas Sinner Observations

The HqO Difference: Making Sales Matter

Reading Time: 3 minutesHave you ever received a sales call? Imagine: you’re sitting in your office, you’re working diligently, and then,…

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Ryan Thorp Observations

How Graphic Design Enhances the Workplace Experience

Reading Time: 5 minutesAs a Senior Graphic Designer at HqO, I know that design is integral to the workplace experience. I…

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Observations Blog, Bonnie Hommeyer

Building a Connected Experience with Mobile Technology

Reading Time: 6 minutes“Read this one, mama,” my three-year-old daughter said, as she handed me her favorite bedtime book: What Do…

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Mobile Access and the Office: Making it ‘Click’ | HqO

Mobile Access and the Office: Making it ‘Click’

Reading Time: 4 minutesI sometimes try to remember what mobile access meant to me before joining HqO a year and a…

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A More Meaningful Workplace from a WX Manager | HqO

A More Meaningful Workplace: From the Inside Looking Out

Reading Time: 6 minutesI take a lot of notes. Post-its, Google Docs, my Notes app, napkins, mental notes. I’m always listening,…

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Why Service Levels Determine Whether Employees Come Back to the Office

Reading Time: 3 minutesThe office attendance debate is really a service quality debate. Here’s why high service levels aren’t a cost — they’re the business case for the building itself.

Two Types of Landlords: One Is Building Tomorrow

Reading Time: 2 minutesCommercial real estate is splitting into two models: transactional landlords managing decline and experiential organizations building platforms. Which one are you?

The Class B Renaissance: Why Smart Technology Is the Great Equalizer in the Amenity Wars

Reading Time: 3 minutesThe commercial real estate amenity wars didn’t start with the pandemic; they’ve been escalating since the 1980s. In the office building market, what qualifies as Class A today becomes Class B tomorrow as tenant expectations continuously evolve.

Closing the Experience Gap with REX

Reading Time: 2 minutesThe Future of Experiential CRE Commercial Real Estate (CRE) is…

Reimagining the Built World: in Conversation with Steve Weikal ahead of STRATA

Reading Time: 3 minutesOn October 16, 2025, a select group of leaders will…

Computer board electrical circuit with AI key
How AI is Transforming Commercial Real Estate

Reading Time: 2 minutesThe commercial real estate (CRE) industry has always reflected the…

Rethinking CRE: From Square Feet to the Quantum Workplace

Reading Time: 2 minutesFor decades, we’ve worshiped at the altar of the 9-to-5….

The Intelligent Building: AI’s Role in Redefining Commercial Real Estate Value Propositions

Reading Time: 2 minutesWhy the “Transactional Landlord” Model Is Obsolete in Modern Commercial…

Paris aerial panorama with river Seine and Eiffel tower, France. Romantic summer holidays vacation destination. Panoramic view above historical Parisian buildings and landmarks with blue sky and sun
Why it’s time for Europe to focus on REX

Reading Time: 3 minutesAcross the world, the role and importance of physical workspaces…

Observations 16 Featured Image
Observations: Finding a Workplace Experience Strategy to Fit Your Employees’ Needs

Reading Time: 6 minutesThe Workplace. Who knew that the workplace—the location that used…

Thomas Sinner Observations
The HqO Difference: Making Sales Matter

Reading Time: 3 minutesHave you ever received a sales call? Imagine: you’re sitting…

Ryan Thorp Observations
How Graphic Design Enhances the Workplace Experience

Reading Time: 5 minutesAs a Senior Graphic Designer at HqO, I know that…

Observations Blog, Bonnie Hommeyer
Building a Connected Experience with Mobile Technology

Reading Time: 6 minutes“Read this one, mama,” my three-year-old daughter said, as she…

Mobile Access and the Office: Making it ‘Click’ | HqO
Mobile Access and the Office: Making it ‘Click’

Reading Time: 4 minutesI sometimes try to remember what mobile access meant to…

A More Meaningful Workplace from a WX Manager | HqO
A More Meaningful Workplace: From the Inside Looking Out

Reading Time: 6 minutesI take a lot of notes. Post-its, Google Docs, my…